Farmhouse laundry room rug6/29/2023 For partial refund requests, contact customer service first, and send the items back after confirmation. For full refund requests, items must be returned in its original state (unaltered, unworn, undamaged and with tags attached in original packagin. All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.ģ.Items returned within 30 days since your original order receipt is eligible for a refund. Returned items without RMA will not be accepted.Ģ. We always guarantee a response within 24 hours, Your satisfaction is Lokhom mission.ġ.All returns must first be approved by our customer service team, you need request an RMA online. The Lokhom Hair team operates seven days a week, 24 hours a day. You may contact us on our website or by email/text. There are no additional cost or fees associated to an RMA, including restocking fees or processing fees, however some cases (as discussed below) may be at the customer’s shipping expense. All such RMA’s may receive a complete replacement unit, replacement parts, full or a partial refund at the sole discretion of Lokhom. Thousands of customers have been happy with our customer service because of our easy returns program which makes your purchasing experience as simple as possible.Īll purchases may be returned for any reason within 30 days of date of purchase upon receipt of a Return Merchandise Authorization (RMA) number issued from Lokhom.
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